Albany, NY 935 Central Ave. I made an appt I even called because usually they call the night before to confirm.
Spoke to a gentleman said "yep i see your appt come on in at 930am!" I show up 925am he asks my name about to hand this guy my keys he goes "oh your dropping it off?" Now why the *** would I drop it off? That was not communicated when I made my appt or called. I say "I made an appt online, what's the point in that?" He says straight to my face "and so did 20 other people that were here, it will be 2 hour wait". Are you kidding me?
I proactively call, check, make an appt, and you didn't think to say to me oh hey just and f.y.i? I rather pay $50 somewhere else then go to Mavis with that damn service they giving!