Update by user Dec 20, 2018
All I need is an exchange so that I can have a peace of mind
Original review posted by user Dec 19, 2018
The shop installed a wrong tire onto my vehicle on 12/18/2018, I informed the service adviser about the error before I left the repair facility. He refused to accept that they made an error because he insisted that I ordered the 235/65HR17 instead of 235/65R17 104T.
He gave me an attitude & refused to give me an exchange. Then he said if I want the exchange then he has to order it for me because they don't have it in stock & it will cost more than the one they installed. I told him to order it because cost is not a main factor. He informed me that he will notify me on the status of the order on 12/19/2018 between 8am & 9am.
He never call & I called the repair facility & the phone representative informed me no such order exists on the computer & the repair ticket was closed. I asked to speak with John or Mike the names were given to me by the service adviser in case I need to call. The phoe representative put me on hold & told me to call back on 12/20/2018 at 9:30am and ask for Cesar.
Are these 3 names given to me are the legit names in the repair shop? I wonder!!
Product or Service Mentioned: Tire Discounters Replacement.
Reason of review: Poor customer service.
Monetary Loss: $133.
Preferred solution: Let the company propose a solution.
I didn't like: Bad customer service refused to give an exchange.