Marlboro, New York
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1.0
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Customer service
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1 comment

Be prepared to wait most of the day, even if you make an appointment.What is the point of making an appointment if it is going to take 4 hours to put on a set of tires.

The shop keeps pulling the guy off your car to do other stuff in the shop, such as alignments/ brakes. While you sit and wait. Also, go to Mavis if you like having some *** who works at the counter call you "Chief." Mavis also plays games with their "internet quote" pricing. Expect to pay much more than you might think than the prices shown on the website.

They give a "tire price" that is very low, then they will be adding over $120 to the price to put the tires on the car.They also include any rebates in the internet price, so be aware the price you see is AFTER the rebate.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Mavis Discount Tire. The most disappointing about michelin x ice xi3 tires at Mavis Discount Tire was waiting time, lack of attention to my vehicle and attitude of counter help Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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Mavis Discount Tire
#1052202

Dear Anonymous,

 

Mavis is committed to delivering the best possible customer service and we apologize for the unsatisfactory experience.  Please allow us the opportunity to help resolve this matter to your satisfaction.  Please email Customer Relations at maviscustomercare@mavistire.com or call 914-984-2500 option #2.  We look forward to hearing from you.

Regards,

 

Jenna Mavis Discount Tire Brand Ambassador

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