24 Westchester Ave, Thornwood, NY 10594, USA
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Advertised vs Delivered
Customer service
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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1 comment

I visited Thornwood Mavis two weeks ago for tire change. I was about 15 minutes earlier.

Regardless, I made an appointment I still had to wait 2.5 hours. Why to make an appointment if you still have to wait? I left after repair and after I got to store about 20 minutes later, I realized all my quarters about $3 to $5 were stolen from cup holder, plus the whole roll of quarters ($10) under armrest. I came back to the shop, complained to manager, and the only response I received was “we need to investigate it” and his shrug of shoulder.

I sent an email with complain to Mavis, and received an “official number”. The next day I realized that also my phone charger cable was missing as well. I updated complain and … for two weeks no response at all. !!

I wonder when I get any response. I am missing about 13 to 15 dollars, plus charging cable worthy about 15-20 dollars.

Product or Service Mentioned: Mavis Discount Tire Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: compensate my loss, plus free service for brake job.

I didn't like: Quality of service, Being robbed of 190, Actual service.

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Nobody from Mavis contacted me, not even apologizing.

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