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Vehicle Negligence

Mavis Discount Tire - Vehicle Negligence
Mavis Discount Tire - Vehicle Negligence
Mavis Discount Tire - Vehicle Negligence
Mavis Discount Tire - Vehicle Negligence
Mavis Discount Tire - Vehicle Negligence
Original review updated by user Dec 08, 2021
To whom this matter may concern Today is November 2, 2021. Ive been experinecing extreme movement within my steering wheel. While driving and even more when accelerating, my steering wheel shifts randomly towards the left and right direction in a swift manner. Imagine...
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ID
#3135732 Review #3135732 is a subjective opinion of poster.
Pros
  • Rip offs
  • There are no pros for this company
Cons
  • Not to be trusted
  • Shady company- unethical
  • Poor communication and inconvienced
Loss
$1016
Preferred solution
Full refund

Update

Someone called me from Mavis but I was on a conference call for work. Meanwhile I have since taken my car to another tire shop who proceeded to change ALL of the lug nuts AND fix the air leak problem (which was never fixed in the first place) in a total of 30 minutes time. 6 hours of my life I will never get back from Mavis. Never to return!!!

User's recommendation: Don’t go!!!

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ID
#3847317 Review #3847317 is a subjective opinion of poster.
Location
Kendall, Illinois
Service
Mavis Discount Tire Repair
Pros
  • There are no pros to going to this location
Cons
  • If you want to wait forever with no one updating you
Loss
$250
Preferred solution
Let the company propose a solution
New Reviewer

Bad Customer Service

Had the brakes done on my daughters Honda CRV at Mavis on Winchester Road in Huntsville Alabama. They replaced the front rotors and pads. Shortly after installation her car started vibrating really bad every time she put on the brakes. We took the car back to Mavis on...
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ID
#3840409 Review #3840409 is a subjective opinion of poster.
Location
Huntsville, Alabama
Pros
  • I have nthing good to say today
Cons
  • Bad customer service
Preferred solution
Apology
New Reviewer

Hello Mavis Tire and Break today we had a flat tire and when we took it back to my store here in Spring Hill, Fl. we were told that we would have to pay for the new tire, and was told that the valve

Hello Mavis Tire and Break today we had a flat tire and when we took it back to my store here in Spring Hill, Fl. we were told that we would have to pay for the new tire, and was told that the valve stems was old and that was the problem. The man said we would have to...
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ID
#3836361 Review #3836361 is a subjective opinion of poster.
Location
Spring Hill, Florida
Preferred solution
Deliver product or service ordered

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Discrimination

They are still holding my car I haven't had my car in 8 days and counting I can't make it to my first shift job I've already lost over 1400 pay because I haven't had my car to do my work properly my car agency is looking to take legal action against mavis because I was lied to on 2 different occasions about the car being ready and every time I went pick it up I got told something different every time
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ID
#3834743 Review #3834743 is a subjective opinion of poster.
Location
Greensboro, North Carolina
Pros
  • Talk good
Cons
  • Talk good but cant live up to there talk toany lies
Loss
$1400
Preferred solution
I would like my car it's ready to go now14

Reimbursement for inadequate work

On August 3, 2022 i spoke with one of your regional managers regarding an issue of incomplete work done at one of his stores. As i told him, on three different occasions my vehicle was picked up at the store because i was told it was fixed. The first time (July 11th)...
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ID
#3831995 Review #3831995 is a subjective opinion of poster.
Location
Mobile, Alabama

No One Bothered To Test Drive My Car

I brought my car monday in to Mavis for brakes & Tires. I left $2,000 later with struts shocks tires front end Alignment. I returned my car (3 days later) Friday because a loud clanking metal on metal sound, And A problem with the car steering pulling hard to right. They were too busy look at or test drive my car. (friday) I was told I had to come back monday. Why doesn't Mavis test drive their customers cars? No One Has taken the time to test drive my car, even after taking my money.

User's recommendation: Demand That Someone Give Your Car a Test Drive. Accept no excuses.

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ID
#3828707 Review #3828707 is a subjective opinion of poster.
Location
Glen Head, New York
New Reviewer

Service complaints

Had work done by Mavis. A complete break job. All rotors,pads,and calibers. Every time I press the brakes the front ends shakes. I've taken my car back 3 times and every time they blame it on other things. Now a year later the warranty has ran out. I've taken it to the dealership and had it diagnosed and brakes is the problem. Now they want to recharge me again. It's not going to happen. Now I'm going to the News station to make people aware of this B/S.

User's recommendation: Go somewhere else.

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ID
#3820032 Review #3820032 is a subjective opinion of poster.
Location
Harrisburg, North Carolina

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Price difference refund

Mavis Discount Tire - Price difference refund
After numerous calls to the customer service line, put in a que, and disconnected, never getting to talk to a person, finally after a week and a half got a person , had to resend the documents to a different address for review,still have not got a response, also i was charged 79.99 to balance 4 tires, thats price gouging if i ever saw it, also was not mentioned in the price quote, my advice is to shop around and ask plenty of questions regarding extra charges. the service and time to complete the job of 4 tires and alignment was acceptable.

User's recommendation: ask questions.

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ID
#3819626 Review #3819626 is a subjective opinion of poster.
Location
Cobleskill, New York
Pros
  • Location
Cons
  • Customer service line is horrible
Preferred solution
Price reduction

Price difference refund

Numerous calls to customer service resulted in nothing but frustration, after a week and a half finally got someone to give me another email address to send necessary documents to for a price match refund, also 79.99 to balance 4 tires on top of paying 162.99 ea is outrageous, still have not heard anything shop around

User's recommendation: Shop around.

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ID
#3817521 Review #3817521 is a subjective opinion of poster.
Location
Cobleskill, New York

Very . Very poor s Dr vice at palmer park in easton pa.. .easyon .pa

Johnathan ...so called Manger..aka assist ..was very rude ..went in for a schedule appt .for a simple stay inspectio..on a 2 yr old bran new car ...it took til 630 to get it back ..but Jonathan was very rude a disregard ful .to me an my daughter ...an he made sure he...
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ID
#3815607 Review #3815607 is a subjective opinion of poster.
Location
Easton, Pennsylvania
New Reviewer

Very poor policy or misrepresentation by service manager.

Dear Guy, We would like to sincerely apologize for your experience at one of our mavis locations. Here at mavis great customer service is key , we want you to come and leave feeling confident and secure. Please call our consumer solutions department @ 914-984-**** opt...
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1 comment
#2225201

It is not an opinion...is is established fact with proof

ID
#3813851 Review #3813851 is a subjective opinion of poster.
Location
Warwick, New York
Cons
  • Acted like i was the problem
  • Doing unauthorized work without prior approval
  • Chatged me for work i did not need
Loss
$500
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Customer Complaint

I scheduled an appointment online at the Brookhaven location for an inspection. I received a call to confirm my appointment. I arrive at the location only to be told that the guy who does the inspection isn't in until Tuesday. I don't understand why I was allowed to...
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ID
#3811986 Review #3811986 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Rude Manager Nelson

Manager Josh agreed to a discounted price for alignment since I support Mavis for all my needs . When I did come by for the alignment Manager NELSON was rude and obnoxious. Told me I always wants a discount. Very very rude . He should be fired ! Didnt want to listen to me . And was insulting me in general. He is racial discriminating toward me . Mavis Discount Tire ! I just simply asked for a discount. I bought a lot of tires from Mavis . I always buy sets of 4 . And do an installation too . I whent to Firestone and got a discounted price and lifetime of free alignment on this car .

User's recommendation: Take your business else where , The manager Nelson is Rude and disrespectful.

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ID
#3811634 Review #3811634 is a subjective opinion of poster.
Location
Hicksville, New York

Complaints

The Mavis Discount Tire owner at 321 West Route 59, Nanuet, NY is a very rude and nasty person. I had gone to get a tire changed. However is attitude was so bad that after waiting for 1.5 hours and I asked him about the details of the tire I was purchasing, he started...
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ID
#3811627 Review #3811627 is a subjective opinion of poster.
Location
Nyack, New York

Report negligence

Mavis Discount Tiresm has been negligent more than one time but twice. I've found tools left under my hood again. The first time the issue was resolved. The second time it was brought to their attention with no avail. I, personally will not retain services from this company again ever. I will not let this issue go unnoticed or unsolved.

User's recommendation: My recommendation is ones personal choice. Mavis Discount Tiresm has performed several services on my vehicle and I've been pleased. Leaving tools underneath the hood of my vehicle I am not.

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ID
#3798588 Review #3798588 is a subjective opinion of poster.
Location
Charlotte, North Carolina

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