Mavis Discount Tire Reviews

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Dangerous and Unprofessional Repair

Mavis Discount Tire - Dangerous and Unprofessional Repair
Mavis Discount Tire - Dangerous and Unprofessional Repair
Mavis Discount Tire - Dangerous and Unprofessional Repair
Mavis Discount Tire - Dangerous and Unprofessional Repair
DANGER!!! Mavis Tire Broadway, Bronx, NY Do not use! I scheduled a NY State Inspection, tire rotation, and tire examination due to TPS light on December 23. On Sunday, December 27, while traveling on highway there was a crunching sound and my brakes stopped working. I made it to the side of the road ok. I had my car towed off the highway ($203.73) to a local repair shop as I was 80 miles from home. No visible damage underneath but the brakes didn't work neither the emergency brakes. After two days, I got an estimate after investigation by Right on Point Automotive in Salt Point, NY. Here is the literal mechanic's description of the issues (I would post a picture of the actual bill, but Yelp and Google does not allow attachments.): -Check noises from rear of car while driving, car unsafe to drive -found lug stud broke off on r/r wheel and lug stud fell inside rear drum and caused damage to parking brake shoes and destroyed all parking brake components, had to use excessive force to remove the 5 other remaining stripped out lug studs that were holding the rear wheels on, 2 total rear lug studs and lug nuts were replaced on drivers side rear, replaced pass. Side rear brake drum also so car would be drivable for customer. Still needs parking brake components fixed on pass. Rear tire. (Labor: $442.73, Parts: $128.24) The $98 tire repair and inspection from Mavis turned into a $700+ repair that is not even done yet as I have more to fix. Mavis stripped 5 studs and nuts on my tires which needed to be replaced. Because of their unprofessional repair, my car then went into an emergency at 65 MPH bc Mavis broke a stud and didn't bother to fish it out and fix it. How do you remove and replace a tire and not notice a broken stud???? PS I have all parts that were replaced...again, I would show pic of stripped studs but Yelp and Google doesn't allow images on reviews. This place is dangerous. Brendan Lyons Lyons.Brendan@***.com 917-208-****

User's recommendation: Avoid at all costs.

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ID
#2365112 Review #2365112 is a subjective opinion of poster.
Location
New York, New York
Loss
$700
Preferred solution
Full refund

I have a problem with a bill

I was charged for repairs I didnt need and the bill was $930 dollars and my car wasnt even road tested before or after, And the parts that were supposedly replaced were ridiculously priced or what I was charged I found those same parts at Auto-zone for $125.00 dollars and I was charged $139.00 each for the coil packs and $19.00 dollars for each spark plugs, I picked my car up and and drove less than 10 miles and my car broke down again and had to rent another car had my car towed back to Riverhead Mavis At my expense and then they told me that theres a recall on my turbo tube which I believe they already knew that I had my car towed again and my
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ID
#2707807 Review #2707807 is a subjective opinion of poster.
Location
Miller Place, New York
Loss
$930
Preferred solution
Full refund

Not a satisfied customer

not satisfied would never go back had grease all over my vehicle and had an attitude when ask to clean it up

User's recommendation: dont go there.

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ID
#2705409 Review #2705409 is a subjective opinion of poster.
Location
Newark, New Jersey
New Reviewer

Rebate

When I made the reservation to purchase for Michelin tires on Tuesday to be delivered and installed on Thursday the salesperson Marcel promised the $70 Michelin rebate which the store is now saying is not valid. Doug rains 678-522-****. Mavis tire 1275 scenic highway snellville Georgia.caution c
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ID
#2705232 Review #2705232 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
Loss
$70
Preferred solution
Price reduction
New Reviewer

Issue with tire after purchasing new tires from Mavis

invoice: 0836-******** visited 01/09/21 store Irondale Good afternoon, I visited Mavis on 01/09/21 and purchased all new tires and an alignment. after leaving I realized the alignment wasn't correct. My car was pulling awful to the right. I brought my car back in for them to correct it and waited 3 to 4 hours for them to fix it. Well, now I've gone to change my brakes and my back drivers side tire will NOT come off. There is one bolt that was FORCED into the socket and now my tire is stuck. I am worried about the damage this will further cause my vehicle. I have already emailed support but no one will contact me back. I need someone to please reach out regarding this issue. Thank you. Haley King 205-842-**** marie.haley@***.com
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ID
#2705043 Review #2705043 is a subjective opinion of poster.
Preferred solution
Fix my tire!
New Reviewer
So I took my car to Mavis in 7/20/21 At 10 AM called them at 3:00pm asking if they found out whats wrong with my car. They tell me that they dont know yet and then at 6:00 PM I call them again they say that its the wheel barring that they put on they car was...
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ID
#2701772 Review #2701772 is a subjective opinion of poster.
Location
Port Chester, New York
Loss
$400
Preferred solution
Full refund

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New Reviewer
Original review updated by user Jul 21, 2021
First I was given an appointment over the phone by Jose at 9:15 to bring the car in for rear breaks. Get to the location and talk with James who says there is no Jose that works here but I have your information. Then he says we can't work on the car until later or we...
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ID
#2701563 Review #2701563 is a subjective opinion of poster.
Cons
  • Lied to customer
  • Bad service
  • Not to be trusted
Preferred solution
Let the company propose a solution
New Reviewer

Misdiagnosed again

They changed my front CV axles and I brought it home and saw it was leaking oil, brought it back and after 2 days the manager Cody told me it was leaking from my front diff. I explained that it never leaked oil before your repair, he stood firm on his diagnosis. He referred me to someone who does that kind of work. I went to a local mechanic where they changed the oil in the front end to tell me 100% it was coming from the inner seal from when they changed the axle.Cody says we dont have the tools to do it.

User's recommendation: Never have them do more than tires.

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ID
#2700916 Review #2700916 is a subjective opinion of poster.
Loss
$188
Preferred solution
Apology

Complaints not satisfied

I waited 3 hours just to have my service declined due to me not wanting rotors only brakes. They were ver unprofessional
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ID
#2699497 Review #2699497 is a subjective opinion of poster.
Location
Brandon, Florida
Preferred solution
Price reduction

Misbehavior by staff

I used to go mavis discounts front of my home Hicksville broadway. Last I did oil change plus oil change . But they forget reset oil life . Today asked someone ask my reset oil light he keep waiting . I asked again some one . They yelling to me dont come back here . Its only minutes job . I also synthetic oil . But they marked only three thousand miles next service . Its Hicksville my 11801 . Then I go pep boys they reset my lights just minutes .

User's recommendation: B.

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ID
#2696001 Review #2696001 is a subjective opinion of poster.
Location
Hicksville, New York
New Reviewer

Terrible service

We purchased brand new tires and got flat tire next day and this is unbelievable!!!!!!!!!!!!!!!!!!!!

User's recommendation: Not going to recommend.

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ID
#2693776 Review #2693776 is a subjective opinion of poster.
Location
Fort Lee, New Jersey
Pros
  • Employee - alonzo was great understanding and respectful
Cons
  • Crooks
  • So big the customer experience means nothing
  • Bad quality assurance
Loss
$800
Preferred solution
Deliver product or service ordered
New Reviewer

I took my car in for service and I think the store closed with my car there

I dropped my car off this morning for brakes and rotors. Im calling to find out if my car is ready and no ones answering. I think the store is closed. No one has reached out to me to let me know I have no missed calls or voicemail. I have to be at work in the morning and Im not sure what to do. Please fix this.
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ID
#2693649 Review #2693649 is a subjective opinion of poster.
Location
Riverhead, New York
Preferred solution
Full refund

Previous work

Brought my car to be looked because the tires I had replaced 6 months ago on the rear of my 2014 Range Rover were bald, no tread. They informed me that my struts needed to be replaced. They also indicated to me that they call for every 60 thousand miles to be looked at. But after having my tires and full brake job 6 months prior. It was not brought to my attention at that time. So they ask for the miles every time you have work done. Which is interesting. So they said it's not a stock item and not needed to

User's recommendation: I will not have work done there in. They do not have the equipment for all vehicles and do not inform u.

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ID
#2692134 Review #2692134 is a subjective opinion of poster.
New Reviewer

Very poor customer service

My Son had a 1:00 PM Appointment with Mavis Tire and Brake, for a Front End Alignment, we Arrive at 12:20 PM for his Appointment, no one called us ,at 3:45 PM I told my Son to call to see have they finished the Alignment on the car, they informed him that he needed a Tire Rod before they could do the Alignment, I was very upset if they would have call we would have made a decision for them to Fix the Tire Rod and do the Alignment, very Poor Customer Service. Cristell Martin

User's recommendation: Never have your car Service in Bolingbrook il.

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ID
#2691626 Review #2691626 is a subjective opinion of poster.
Location
Bolingbrook, Illinois
Cons
  • Poor quality of service
New Reviewer

Frustration

Came in for an insection and tire rotation.Asked for an oil change w/filter(AC DELCO filter &;;;;;;;;;;;;;;;; synthetic oil from GM given me by previous owner). Willing to pay for it.Told can't do it.Why would I go back,is ther a shortage of options? It was just convenient,Now I'll do it myself.Oh...and I've been here previously,tgood uckoo.
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ID
#2691172 Review #2691172 is a subjective opinion of poster.
Location
Friendsville, Pennsylvania
New Reviewer

Former employee had an alignment done and caused tierod to fail

Tech over tightened my tierod and stripped my steering rack after trying to my self fix it with countless hours and sleepless nights being that its my families only car my car while drive had the tierod release from the rack causing my whee to violently slam sideways bringing my car to a screeching stop and causing irreparable damage Im broke now have no car have to Uber wife to work and kids to Wchildcare

User's recommendation: Don’t be one.

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ID
#2690794 Review #2690794 is a subjective opinion of poster.
Location
Lower Nazareth, Pennsylvania
Pros
  • Location
Cons
  • To fail to solve my problem repeatedly
  • Couldnt even do the job
Loss
$400
Preferred solution
Let the company propose a solution

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