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1.4

I used Mavis Tire in Amherst, NY and purchased at what I thought was a deal (ended up only saving $4 per tire) 2 years ago. I went in 18 months later with a nail in my tread and asked them to fix.

They came out and told me that they would not be able to fix the tire and that I would need to purchase 2 new tires. I did not purchase the new tires, I drove down to the auto parts store a mile away, bought a tire repair kit and fixed the tire myself (I believe that since I am a female that they think I don't know what I am talking about). Today I called about the fact that I only got 28K miles out of a set of tires that had a 60K warranty. The manager insisted that the warranty had nothing to do with tread life and that I could "put a million dollar tire on my car and it will still dry rot in 2 years no matter how many miles I put on them".

I understand that I wasn't going to get exactly 60K miles out of these tires but I expected a heck of a lot closer than 28K. The only thing he offered was a "discount" on new tires if I could prove my car maintenance. I don't appreciate being taken advantage of. I have known cars all my life and know that these tires were defective and they weren't going to do a *** thing about it.

I will never use Mavis again especially since I only received a whole $16 discount compared to actually purchasing the tires from Firestone.

Reason of review: Poor customer service.

Monetary Loss: $600.

Mavis Discount Tire Cons: Poor management.

Location: Buffalo, New York

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Mavis D Axx

Hi anonymous,

Mavis is committed to delivering the best possible customer service and we apologize for the unsatisfactory experience. Please allow us the opportunity to help resolve this matter to your satisfaction.

Please email Customer Relations at mavistirecustomercare@mavistire.com or call Customer Service at 914-984-2500 ext 6550. We look forward to hearing from you.

Regards,

Jenna Mavis Discount Tire Brand Ambassador

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