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We bought and installed Michelin tires at Mavis Tires in Latham, NY less than 10,000 miles ago, at a cost of nearly $800. Two of the tires developed slow leaks, which caused all kinds of concern and anxiety, and it was only a matter of time before all four tires would be losing air.

When the worst tire was removed by a neighborhood mechanic, the rim was extremely rusted. Before new tires are installed the rust is supposed to be sanded off so the new tires are tight to the rims. Mavis had installed the tires without sanding off the rust, on all four tires.

Mavis insisted that we were seeing one year's rust, and that the tires had been properly installed. This was ridiculous, the tires were only on the car 11 months, and the car is garaged. In fact, it was garaged all last winter because we went to Florida. And in the 25 years we have been buying Michelin tires, this has absolutely never happened before. Generally the Michelins are good for 40,000 to 50,000 miles, even more, with no problems.

They did agree to fix all four tires, and it took them nearly two hours to do so because all the rims were covered with rust. We will always buy Michelins and we will never buy them at Mavis again.

Location: Albany, New York

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