I ordered 2 tires online from Mavis, and scheduled work to be done at there Fishkill NY location (12524). I told the service person Jose that I wanted 2 new tires that I ordered online to be put on the front and the current ones on the front be moved to the back.
I also explained that I had one locking lug nut on each tire, I would like them removed and replaced with the regular lug nuts which I have on the front seat of the car. I told them I would returned later in the day for the car. Jose called about an hour later telling me that the tires I ordered are not in stock. I don't know why he didn't know this when I was there.
He said he had another tire l asked was it the same price he said "about", but would not tell me how much, and could not or would not give me a final estimate. He also said I needed 3 tires because one of the ones I intended to keep which were only a year old, allegedly had a bubble in it, according to Jose. When I returned the bill was $460.00 far more than I wanted to spend far more than the tires I ordered online this seems like bait and switch to me. I don't know why they can't give final estimate before the work is started.
I paid it and went home not happy. On the way home I noticed the lug nuts I asked them to replace were still on the front seat. I pulled in my driveway and looked at the tires, all four tires had only 3 lug nuts in them. (I included a photo).
This is careless and unsafe which put me and my family in danger.
I will never go to Mavis again and will encourage others to do the same.
Reason of review: Problems with payment.