Mavis Discount Tire - Tire Replacement Review from Graniteville, Vermont
Beware! I had a terrible experience with them lying about the availability of the tires I had on my car in order to sell me 2 tires I didn't need.
Then told me they could also fix my brakes and service my car. I said no and just get the tires. When I took the car to my trusted mechanic, I learned that I only needed one tire and , in fact the tires I had on the car were definitely available. When I came back to get the old tires and return the 2 new ones, the manager was rude, dismissive and denied any wrong doing.
I insisted that they take the new ones off, put my tire back on, replace the damaged tire with my spare, and cancel the charge from my credit card. After a few minutes the manager came back to me and blamed the person who gave him "the wrong information." Do not trust your car with Mavis.!
Reason of review: Poor customer service.
Location: Graniteville, Vermont
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Hi Customer,
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Mavis is committed to delivering the best possible customer service and we apologize for the unsatisfactory experience.ย Please allow us the opportunity to help resolve this matter to your satisfaction. Please email Customer Relations at mavistirecustomercare@mavistire.com orย call Customer Service at 914-984-2500 ext 6550.ย We look forward to hearing from you.
Regards,
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Jenna Mavis Discount Tire Brand Ambassador