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I went to mavis discount tire over rt 22 at Pawling N.Y. to get replace the inner tie rods (both sides ) and outer tie rods (both sides ) , balance, rotation and alignment. On my minivan 2003 Toyota sienna .

The service was really really really really really really bad. It was like this;

NO ROTATION

BAD ALIGNMENT (it pulls to the right )

BAD BALANCE. And I have to wait almost 4 and half hrs to get it done (although I make a appointment with 2 days time )

QUESTIONS;

does anyone care?

If so please call me back this isn't the first time that happens, but it could be the last.

My cellphone 845) 444 ****

Reason of review: Bad quality.

Location: Bergenfield, New Jersey

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Mavis D Axx

Hi Anonymous,

I am sorry to hear that you had an unsatisfactory experience with our customer service at our location in Pawling. Mavis is committed to delivering the best possible customer service and we apologize for the unsatisfactory experience.

Please allow us the opportunity to help resolve this matter to your satisfaction.

Please email Customer Relations at mavistirecustomercare@mavistire.com or call Customer Service at 914-984-2500 ext 6550. We look forward to hearing from you.

Regards,

Jenna Mavis Discount Tire Brand Ambassador

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