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1.6

Yorktown Heights location

Man this is outrageous stuff. Just for your notes the managers name is Dylan he wonโ€™t be in till Monday the guy who my wife spoke to on Monday to ask him to take the car was name was Isaac.

At 8 AM on Monday morning as it was already turning away customers at the door who he told to come back from the day before because they were overloaded with their schedule. He turned me away as well but my wife went back inside and spoke to him and ask if the car could be serviced the next day if we could leave the keys. He took the keys, but Isaac apparently never even created a service ticket for the car so the car sat there Tuesday and Wednesday, likely did not get serviced at all and not a single alarm was raised for the fact that they have our keys but the car is been missing for the last 2 days from the lot, after it sat there for 2 days, and apparently they didnโ€™t have any contact information for who to call about the car and very apparently didnโ€™t even realize the car was missing from the lIt. So I am just blown away right now because they didnโ€™t have a single answer for any of these issues I am a long-standing customer of Mavis tires with a long history they could be found in your network computers.

If they couldnโ€™t figure out who to contact as the car sat there for two days they couldโ€™ve just looked up the license plate and figured it out in 30 seconds, but they did not. At this location as I explained to the operator on the phone, if I brought the car there five times I would get service one time and the other four times get turned away because of excuses like theyโ€™re over scheduled, they forgot to send out the oil drums to be Removed so they couldnโ€™t Provide any car service on a that day and the list of unfortunate events and circumstances is ever-growing at this location.

Reason of review: Order processing issue.

Location: 344 Kear St, Yorktown Heights, NY 10598, USA

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