Dominic at Mavis Discount Tires located in Fishkill, NY on Route 9 was grossly unprofessional and cruel to customers.
My wife took my truck in for a tire change and we were quoted a price that he could not locate in his system. I heard Dominic screaming at my wife because he had issues with honoring a price that Kevin at this location quoted me.
My wife obviously left the store to take our business elsewhere but his attitude was completely uncalled for and if I was his manager he would be fired for his actions.
We have gone to other Mavis locations in the past with no issues to report. I understand that miscommunication can sometimes occur but his cruel treatment of customers is unnecessary and should not be tolerated.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Mavis Discount Tire Cons: Not good service.
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Your comment was very helpful to me . I have been through *** and back with Mavis. I would like to keep in touch with you to find solutions for all customers that have been mistreated and cheated by Mavis.
Sure no problem. As I said in my review, historically I haven't had issues at other Mavis locations.
This individual (Dominic) was completely out of line.
I have written to mavistire.com and I received an automated out of office response from Pat Schulte. Hopefully the company will address the matter.
U do realize whenever u call, your getting there call center and not the store directly