Contact Mavis Discount Tire Customer Service

I told you to break this plastic part. You broke the plastic.

But why did you damage the metal underneath? You are damaging the metal. Why arent you repairing it?
I came to your shop at 11 a.m. You kept me waiting until 6 p.m.

You told me to come at 4 p.m. so you could do the job. I came at 4 p.m., waited for two hours, and after that you said you couldnt do it.
So right now, you are at fault, and you are not accepting your responsibility. I have never seen a company like yours.
Please check whether the protection under a 2024 Honda HR-V is plastic or metal.

There are two protections: one plastic and one metal. You broke the plastic onewhy are you leaving the metal one loose? You know that this can fall off while driving in the future.
I told your employee to secure it with a plastic zip tie, or if you broke it, to remove it completely. I even said I didnt want you to work on it anymore.

But you didnt remove it.
Now I am requesting full compensation for the damage to my vehicle. I have never seen a company like yours.

got my car fixe 4 times and still making noise!!!
please call me or email me. or give me my money back or buy me a new car!!!

I am writing to express my extreme displeasure and frustration with Mavis as a company. I have been involved in an ongoing issue for a week at the point I am writing this. On August 26th, 2025, I set up a noon appointment to have brake work done at the Mavis location at 1705 Christler Ave. Upon arrival, I sat around for a couple of hours before my car was looked at. Finally, they brought my car into the shop and determined that I needed rotors, pads, and calipers replaced. This was what I expected, and after we figured out pricing, I left the car there for several hours for them to do their work. At around 5 PM, it was getting close to closing time, so I called the location to see if I should head there and pick up the car. They told me yes, head over just before 6 and we will have it done for you. I did so and was met with a mechanic who informed me that it would actually be done tomorrow due to him not having a scanner he needed to put the calipers on. At this point, I was still willing to work with them, even though this was incredibly frustrating. Apparently, at this point in time, they had broken the parking brake motor in my car and did not tell me. I will discuss that more later.

I am frustrated that I took the trip over and paid for an Uber, so I expressed that to the mechanic speaking to me. He motioned to another mechanic and told him to drive me home and pick me up the next day. I accepted this, and next thing I knew, I was in a car with marijuana buds all over the seat and a blunt in the cup holder headed to my house. Again, I let it go and was simply grateful for the ride.

We returned the next day; this time, the same mechanic picked me up in my own car. The car appeared to be functioning from my perspective in the passenger seat. I entered the store and paid for the service in full. They gave me my keys, and I headed to the car. As soon as I started the car, I saw an error message stating that there is a parking brake malfunction. Confused by this, I first turned my car off and back on to make sure it wasn't just something that needed to be reset. Obviously, I got back out of the car and returned to the desk when that did not get rid of the message. One of the mechanics and a person working behind the desk both spoke to me about it. They told me that this actually happened yesterday and that a newer mechanic dropped the motor for my parking brake. I was obviously shocked by this and particularly frustrated by the fact that they clearly wanted to hide it and hoped I would drive off not noticing.

I immediately wanted to know how this would be fixed, and I was met with promises of ordering the parts and promises that a manager of some sort would call me. They insisted that driving the vehicle was safe, and I wound up leaving the store at their insistence to await further contact from this manager. I attempted to contact the store later that day and was unable to talk to anyone. Either they were in the restroom and would call me back, or the store simply ignored the phone call entirely. I have yet to hear anything at all from the store or the manager they said would contact me.

I felt out of options and started looking for a corporate phone number to reach out to for help. I called the Mavis corporate customer service line, and the woman answering the phone was very pleasant. She attempted to call three different district managers of different levels multiple times. These calls went to voicemail and were unanswered. On her advice, I waited a few hours to see if I got a call from anyone, and I did not. I called back to the corporate number. This time, I spoke to a gentleman who was also very pleasant and trying to be helpful. He had the same exact result with managers simply ignoring or not answering his calls. He finally managed to get someone to answer him who was a district manager of a different region. This manager called me and gave me his phone number, assured me that he would handle it, and to look out for a call from him. To date, I have called and left him voicemails twice on separate days since then and have not heard back. This was particularly frustrating because I finally thought I had found someone who could resolve this issue for me.

All in all, the Christler Ave location is basically criminal, and rather than own up to their mistakes, they hope their customers will drive off with a broken vehicle. The corporate center seems to try to be helpful, but the managers are unresponsive. At the time of me writing this, my vehicle is still broken due to their mechanic's actions, and there is no communication at all from anyone at this company on any level. I am disgusted by all of this, and I regret ever trusting Mavis with my vehicle.

I received a message stating they would call me to address the issue. They never did . Worst company I have dealt with in a while.