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Mavis Discount Tire - Need to speak to regional manager Hussein Abdelaziz

Brake job and axle job both malfunctioned
#1434977
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Mavis Discount Tire - Poor Service

Today we called our local Mavis tire shop in Ledgewood NJ for an appointment to have a tire repaired. The manager told us to come in at 2PM. we arrived at 1:30 and was told we had to wait 2-2.5 hrs. We stated we had a appointment at 2PM . and he said well, it will still be 2 hr wait. When we stated that was unacceptable because we had a appointment, they took the keys and threw them across the counter at us. TOTALLY UNACCEPTABLE. Very poor service practice when we were a returning customer. We will never go back to this shop and I will inform everyone I know how poor their customer service is..
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money
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#1430330
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Mavis Discount Tire - Covington Ga location

Had my oil changed Wednesday of this week, spotted a leak on driveway which turned into a larger leak.Took it back up their to them the store in covington ga the guy bull *** me into thinking that the oil had drained down the frame of the car when they change the oil. I had taken pictures of where the old had been coming from to his surprise. He said they had changed the filter out and put another one on but nope didn't happen i had marked it, same mark was still their. Im not going to ever take my cars back their again! If you are not going to change it just say your are not dont tell me a bold faced LIE!!
1.0
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
I didn't like
  • Being lied to
  • Not good service
#1430235
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The shop installed a wrong tire onto my vehicle on 12/18/2018, I informed the service adviser about the error before I left the repair facility. He refused to accept that they made an error because he insisted that I ordered the 235/65HR17 instead of 235/65R17 104T. He...
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Anonymous
CWilliams

For two years after getting brakes from Mavis 2016 to 2018..was having major problems with brake pads..l had no brakes..car skids..won't stop. I complained. They changed pads....

2.4
I didn't like
  • Bad customer service refused to give an exchange
#1428283
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When I arrived at the center on 12/18/2018 I ordered tire type 235/65R17 104T, the service adviser checked & informed me that they don't have the tire in stock. However, the Floral Park branch has the tire I need. He will get it for me from there, I gave him the okay...
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#1428234
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Mavis Discount Tire in Allentown, Pennsylvania - Great job mavis

I took my car to mavis about 2 weeks before thanksgiving got 4 tires and checked alighnment and it needed it. I was treated great here and than a week later it snowed. Even though it took me 4 hours to get home car was smooth going home no problem. Better than those *** tires i got from the dealer nothing but issues so thank you mavis for a great job great tires.
4.4
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Turnaround Time
Value for money
Website
#1427640
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Our car was having a charging problem, and was making noises that suggested to me the alternator was failing. Since I couldn't be sure the car would make it all the way to our usual repair shop, I figured I should try the local Mavis since it was only a couple miles...
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1.0
I liked
  • Location
I didn't like
  • Couldnt even do the job
#1427569
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Mavis Discount Tire in Ridgewood, New Jersey - Charged for alignment that I did not ask for

I purchased 4 new tires and asked for mounting and balance only was also charged for wheel alignment $89.99 which I did not ask for on 12/17/18 contacted customer service and dealer no response
3.9
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
I liked
  • Great service great staff
I didn't like
  • Charging for something i did not ask for
#1427080
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We have Mavis tires on all three of our vehicles and when my wife took her car into the Geneseo location for an oil change and tire rotation she was treated rudely at the desk by Hanna. My wife stated she was there for an oil change and Hanna replied "Our tanks are...
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1.0
Geneseo, New York
I didn't like
  • Poor service and timeliness on scheduled appointment
#1425961
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Mavis Discount Tire - Bad managed

A lot of buby budy...joking around. There is a mon who helped me get the air in my tire.gmhes sbout 55 ..next day i went in.the kids joking ariund in office call him...o that old guy helped you..i ssid ya the old guy my age.{{Redacted}} Get a real manager .he has 2 men going to get parts .more like hanging out.
#1425187
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