I bought 2 new tires elsewhere because the last time I bought tires there they put the wrong size on. Mavis did an alignment on the vehicle & 5 weeks later the inner portion of both of the back tires were down to the steel belts.
This car usually sits in the driveway & a one day trip an hour away & back did this. We took it to Mavis & was explaining the situation to one of the managers. He immediately became defensive & shrugged his shoulders. My husband asked him to take a look at the tires.
He refused to help us in any way, got rude with both me & my husband. We all got loud, the assistant manager told us to leave the property & threatened us with calling the police, which I was about to do myself because he began to get in my husband's face & point his fingers in his face. I asked the assistant manager for a phone number for his boss or the corporate office. He said he would not give me any numbers & to get out.
The officer arrived & began to take our statement. The assistant manager came out yelling & the officer asked him to be quiet & go inside. The officer then went in & the employees made him wait to give his statement. Then, the officer came out & took pictures of the tires & asked me to email him the picture I took of the manager with his finger in my husband's face.
My husband called corporate after the officer got the number. They refused to help us saying that they had just spoken to the assistant manager & he told them that my husband had threatened him. The officer was standing there & he said that the assistant manager did NOT put that my husband had threatened him in his statement. When the officer went back inside to question the employees, they said that nobody had threatened anyone.
So, the officer put that the assistant manager lied to the corporate office in the police report. The car is unable to be driven home due to the wear on the tires. On the advice of the officer he said not to leave it in the adjacent parking lot for fear of vandalism by Mavis employees. He directed us to park it in another business' parking lot where it would be safe.
He also said to take this to small claims court, which we will. As myself, my husband & the officer were pulling out, one of the employees yelled to us, "See you later, ***!" The officer turned around & went back in. That was also added to the police report.
The pictures I included are of one of our 5 week old tires after an alignment from Mavis in Matamoras, PA. The man with his finger in my husband's face is one of the assistant managers at the Matamoras, PA location.
Review about: Mavis Discount Tire Manager.
Reason of review: Poor customer service.