Syosset, New York
1 comment
100% full Not resolved

WORST EXPERIENCE EVER!! I called first to make sure that they had a tire in stock that would work with my car. It all started out okay I get there and they gave me a time estimate. Sounds fine. Until they used the air gun to try and loosen my wheel lock instead of using a breaker bar to loosen it first. They snapped my wheel lock key and embedded the key in the grooves of the wheel lock. So now the mechanic tried to chisel out the lock and damaged my rim. I spent 3.5 hours there for nothing. Even then I said no problem to Craig Scott the manager on duty who told me he would replace my wheel locks and save me $10.00 for the tire. I declined and said that I would not come back to have work done there, and that I just wanted my wheel locks replace he agreed.

Here is where it gets interesting. I called the next day while at my local BMW dealership to have the problem that Mavis created rectified. I spoke to Sean the store manager of Mavis, I explained to him that I am reasonable and I have no interest in getting anyone in trouble, nor do I want and compensation for my damaged rim or the 3.5 hours spent there. I just asked him to replace my wheel locks since they broke the key. He proceeded to tell me that It was not the fault of his staff. He said and I quote "This was the first time you used our service and we made no mistakes, I spoke to the technician and the lugs were too tight and that I should go back to the people who tightened them in the first place and I should get reimbursed by them" , he also stated, "A lot times most guys are too lazy to tighten with a torque wrench and so they probably over tighten them". So Sean if that is the case why does your shop use a air gun to loosen a wheel lock when you should be loosening a wheel lock by hand first. Sounds like your speaking from experience when it comes to lazy! So I spoke to the BMW and the technician they told me that, that is not possible since this rim had never had a tire replaced, It still has the factory weights in it which means that there was never a tire replace on this side, so that would mean that BMW as a factory did not tighten them to specs.

Run don't walk from Mavis Discount Tire in Syosset, NY, not only will they waste your time, and damage your wheels and say it wasn't their fault, but they will try to up sell on a $6.99 valve gasket that they say has to be replaced every time a tire is replaced. Also Sean the manager will double talk you even if Craig the asst manager tells you something else. I feel bad for Craig that he has to work for a guy like that!!! Only go to Mavis Discount Tire in Syosset, NY if you have time and money to waste!!!!

Review about: Car Service.

I liked: Craig scott.

I didn't like: Sean the store manager.

Review #556251 is a subjective opinion of a user.

1.0
Customer service
Product or Service Quality
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Damaged or defective / $1200
Preferred solution Let the company propose a solution

Had an Experience with Mavis Discount Tire?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1164023

You are better off using air gun, rather than breaker bar.The breaker bar is more likely to break the lock.

Bmw and Mercedes are known for frozen lugs.Need to make sure they are cleaned with wire wheel and don't go long periods between rotations.

You May Also Like

Brakes For Less - Brake Job gone wrong Brakes For Less "This is single handedly the most incompetent group of people working on cars!!! The only thing they do day in and day out are brakes, so you would think that..." Read more GMC Air Conditioning Services - Poor service, shoddy hookup GMC Air Conditioning Services "AVOID this company!!! Poor workmanship, cheap equipment, and shoddy installation make for a very bad investment. I had a system, both units, attic and ground, replaced in spring of 2012...." Read more Mavis Discount Tire - PREYED ON MY WIFE AND TRIED TO RIP US OFF!!!!!! Mavis Discount Tire "On March 1st my wife took our 2006 Hyundai Sonata into the Mavis Discount Tire located at 1860 North Olden Ave. in Ewing Twp. NJ. Our driver side window would..." Read more Ripoff Killeen Maaco- Don't go there! Maaco "Killeen Maaco had my brand new car for 5 days to do a stripe paint job for $750. They returned car on Friday afternoon around 5pm, and upon entry to..." Read more Honeywell - Purchaced two defective fan control boards Honeywell "Its been almost two weeks on a friends mothers furnace. Lightning had hit a pole near the home and fried everything electronic in the house including the furnace transformer, fan..." Read more Threads King - THESE BASTARDS CLAIM A 100% SATISFACTION GUARANTEE...BULL. Threads King "This company is THE WORST....run, don't walk from their website. I ordered a bra, they sent me a size A; I'm a D. It took an EXTREMELY LONG time- about..." Read more I've made multiple purchases at DHGate, and do not plan to stop anytime soon! Dhgate "To date I have made just shy of 20 different orders, from a number of different vendors on a wide range of products. Each and every item has been described..." Read more Sara Freder - Asks a lot of money for doing nothing Sara Freder "I receive emails with very scary fortunes and also a lot of lucky dates that would make me rich and so. I had to write down my name, last name,..." Read more