Mavis Discount Tire
Reviews and Complaints
Rounded lug nuts
User's recommendation: Company has yet to respond
Pissed off
User's recommendation: Go somewhere else
Not satisfied
User's recommendation: I will never ever take my car there
Worked on car and is still broken
My car was having issues starting, the lights and radio would come on but wouldn't turn over. Brought it to Mavis, who said I definitely needed an alternator and starter.
$1200 later, the car still randomly wont start. I brought it back multiple times, and they said they couldn't duplicate the issue and basically shrugged at me. Obviously i didn't need the new parts they charged me for and it would have been much easier had they just said it was above their capabilities and suggest i take it to the dealership or someone more qualified. I had no issues with them up to this point, and by making me feel ripped off and without a car half the week because it wont start they have now lost a customer.
It's disheartening.
I'm not a rich person with cash to burn and now have to tow it to another mechanic and spend more money because it wont start at all at this point. Just pretty pissed off at a situation that could have been avoided had they been honest when i brought the car in to begin with.
- Close to home
- Anything about my service
- Does not value the consumer
- Not good service
Preferred solution: Let the company propose a solution
User's recommendation: eh.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tampa, FloridaAlmost had a blowout
Good morning,
I have an issue that needs to be addressed. About 2 months ago I bought (2) tires and PURCHASED the road hazard warranty, I got a nail in my tire and brought it back to the same shop I purchased the tires at and was informed because I am an UBER driver, they cannot honor it.
NOTHING in the written warranty (prior to 2 months ago) states this and they tried to offset what I paid for by offering (2) free oil changes, TOTALLY UNACCEPTABLE!
It was explained to me by the manager at this shop (650 Douglas Rd. E Oldsmar FL 34677) this was explained to them in a recent meeting, well unless you can provide me with the meeting minutes I don't see anything stating this, I believe that would be theft on your part (took my money and refused to service).
Also, I took my car for an oil change at another facility (don't trust Mavis) low and behold one of my 2 month old tires is split down the middle THIS COULD HAVE KILLED ME OR SOMEONE ELSE IF I HAD A BLOWOUT!
How old were these tires before they were put on my vehicle? Someone needs to make this right.
Thank you....
Preferred solution: Full refund
NOT HAPPY
Preferred solution: Let the company propose a solution
User's recommendation: Avoid this place
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
Preferred solution: Unblock the window, be transparent.
User's recommendation: Run
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Flowood, MississippiHorrible Customer Service
- Nonr
- Shady company- unethical
Preferred solution: Train your customer service staff, revamp your store policies
User's recommendation: Terrible customer service, long long wait time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Carmel, New YorkNegative Experience
I brought my car into Mavis in Carmel, NY last Thursday for a flat rear right tire and because of something rattling and bouncing under my car. They told me i had a flat tire, a rusted muffler, and a leaky battery, all of which they could fix by Friday.
I picked up my car on Friday, the tire being "fixed" for free. I was asked if Id be able to rate them a 10 across the board, which I said yes to. The next day, I heard vibrating on my way to work, come to find out, they never fixed my tire & it was completely flat again. I filled it up with air and brought it in the next day, when I was told I couldnt be helped that day and would have to come back the next day.
When I went in the next day, Monday, they found another nail in my front right tire as well as my rear right. There was so much rubber in the rear right from driving on it while it was flat that it had to be replaced, but I was told Id get a great deal for being so patient with them. I was surprised that they were going to charge me for their mistake to begin with, but I thanked him anyway. The tire he (Tom) pitched to me on the phone was $90 plus $26 for other charges, but he would drop it to $50 and would eliminate the $26 charge.
He asked if I wanted the warranty for $9, so I said yea. I get there to pick up my car & they tell me my total is $141.19.
My jaw dropped and they explained why and how, and I said that on the phone I was told Id get a deal, and Tom said that $90 was the deal from $120. I couldnt argue since this whole process made me late for work already, but it made me upset & I will not be going back there again without appeasement.
I sent this message to Mavis customer support earlier this week and never got any sort of response.
- Do great work if they do the work
- Offer deals but neither deal they gave me was effective
- Long wait times
- Taken advantage of
- Charged for their mistake
User's recommendation: Mavis in Carmel, NY is disorganized and will take advantage of you
Don’t go for an alignment you’ll leave with off centered steering wheel
Took the trax in for new tires and an alignment. The tires are great.
The alignment on the other hand wasn't done right. When I left and was driving straight my steering wheel was off centered. Wasn't off centered when I went there. After being there for 3 1/2 hours waiting on my tires and alignment I just went home.
Mind you I ordered tires from there and couldn't get an appointment. This place is on a first come, first served basis. So I went back again and told them the alignment was off I waited another couple of hours to be seen only to be told that it was done right. Drove away with the steering wheel off centered again.
Went back a third time and spoke with the manager to be told that their alignment machine don't work correctly, and he has been asking the higher ups to get someone in to fix it. My question is why are they taking money for alignments when they know their machine isn't working? The manager said he knows someone at the shop up the road (Monroe muffler)and he could use theirs. Texted him the next day to see when I could get it done, and he said he hasn't talked to his friend yet.
Returned today after work for a refund. So I spent over 6 hours at their first come, first served *** service for nothing but wear on my new tires with *** alignment service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chatham, New JerseyServices not authorized or performed and damage to car
- Selling of other services
- Way they were charging me for something i did not need
User's recommendation: Do not go to Mavis Tire Short Hills NJ. They will try to charge you for work not needed and will add services not authorized.
Poor customer service
Preferred solution: Let the company propose a solution
Disappointment in mechanic work
I take including warranty in my tire and now they’re saying you don’t purchase any tire warranty and this is so bad I have received
- No pros all cons
- Tires are bad quality
Preferred solution: Full refund
User's recommendation: Never ever call Arlington Heights Illinois location
Horrible service experience
- Prev
- 1
- ...
- 55
- 56
- 57
- 58
- 59
- ...
- 138
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.