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3 comments

One of the worst experience ever they sent my son out twice with a tire problem and no balance either they called them techs I think they get the employees from shoprite they dont have no clue

Reason of review: Poor customer service.

Location: Elizabeth, New Jersey

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Mavis D Axx

Hi anonymous,

Mavis is committed to delivering the best possible customer service and we apologize for the unsatisfactory experience.ย  Please allow us the opportunity to help resolve this matter to your satisfaction. Please email Customer Relations at mavistirecustomercare@mavistire.com orย call Customer Service at 914-984-2500 ext 6550.ย We look forward to hearing from you.

Regards,

ย 

Jenna

Mavis Discount Tire Brand Ambassador

Guest
reply icon Replying to comment of Mavis D Axx

No, you guys don't care. Mavis on Jericho Tkp is probably the lowest rated one on Yelp.

This guy Kurt has been trashed all over the internet and treated me like *** also.

You do nothing and keep the same people there ripping customers off. Never going to Mavis again and NO ONE should.

Guest

absolute horrible experience at Mavis discount tire located at 2107 Jericho turnpike, new Hyde park, NY 11040. Went for wheel alignment, called Customer service & they quoted $79 for wheel alignment & I said no thanks as I got a deal from pep-boys for $69, they offered me a $20 off which brought the price down to $59.

But everything down hill quickly as I walked into the store and let them know I had a appt.

Person I was dealing with was loud mouth Kurt Fassrainer, and told him I was there for wheel alignment and right away he said they were busy today but & not sure who told me it was $59 but he did verify in computer and confirmed that the price was offer via their CS. I left the car there for 4 hrs and & then I get a call from the store from Kurt that he won't be able to do it as they were short handed and $ the price was too low for jeep. All this after they had my truck for 6+ hours.

SHAME on you Kurt. Pep-boys took care of my truck same day.

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