1.5
  • Craig scott1 votes
  • Don store manager not good service1 votes
  • Store Manager1 votes
  • Waiting Time1 votes
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  • 1 day ago
  • Service Centers and Customer Services
  • Rensselaer, New York
  • Brake Service
  • REVIEW RATING 4/5

Was at Mavis this afternoon and I had brakes and rotors done last year...the brake pads defected and a piece fell out thus ruining the rotors below...they will cover the defected pads but i have to pay for the rotors and ALL labor. This is unacceptable and I'm very unhappy...the manager said he had also told my husband the pad needed to be replace about 6 mths ago when care was in for sway bar... Read more

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  • 2 days ago
  • Service Centers and Customer Services
  • Wantagh, New York
  • Car Repair
  • 5
  • REVIEW RATING 4/5

Been bringing my work car and my wives car for regular service- oil changes as well as brakes, struts and so on. We also bought tires for 3 cars, mine, may wives and my in laws. On two occassions (within 2 1/2 year period) the underbody of my Mazda 3 hatchback wasn't attached well enough and came loose while driving and scraping and damaging the underbody and had to be replaced. The last time it... Read more

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  • Jan 22
  • Service Centers and Customer Services
  • Pittsfield, Massachusetts
  • Tire Repair
  • 1
  • 1
  • 12
  • REVIEW RATING 3/5

Brought tire in for repair, said the rim seal was bad. Flat again in a few days. Told me I must have picked up a nail - mechanic said I didn't. Fixed it and had to bring it back twice more. Long wait time - so arranged to bring it in the following day (having to fill tire every am & pm) when they PROMISED it would be fixed right. Went in next day and was greeted with "we are not going to... Read more

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  • Jan 05
  • Service Centers and Customer Services
  • East Northport, New York
  • Auto Parts
  • 2
  • 2
  • 26
  • REVIEW RATING 4/5

silly me for not getting more information on the parts being used on my car. the shocks and struts are way below what I would have liked. I did a simple search on the part numbers afterwards and the price and quality are my concern now. this will also make me think 10x before I go back to mavis in general. the techs make it like they are doing you a service but they are just stealing money. I... Read more

Was this review helpful? 0 1

  • Dec 17, 2014
  • Service Centers and Customer Services
  • Vernon, New Jersey
  • Tire Alignment
  • 4
  • 4
  • 73
  • REVIEW RATING 3/5

Mavis Tire in Warwick N.Y. checked my alignment on my 2007 impreza. They had told me my alignment was off. I had told manager to go ahead and align my car as long as I received a print out of the diagnostic proving that my cars align was in fact off and by how much. Also to prove that they had aligned my car. After aligning my car they tech supposedly lost the paper work and mavis was unable to... Read more

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  • Dec 10, 2014
  • Service Centers and Customer Services
  • Kingston, New York
  • Wheel Alignment
  • 1
  • 1
  • 38
  • REVIEW RATING 4/5

I had the worse time at Mavis. First they told me a two hour wait to get my tires rotated and to fix a slow leak on one tire. I waited for 4 hours. The girl at the desk was very snotty. I was charged $25.00 to fix the flat which used to be free, I don't know when they started charging, but I paid it. I just wanted to get out of there. The next morning the tire was flat. I waited for 4... Read more

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  • Dec 08, 2014
  • Service Centers and Customer Services
  • Brinckerhoff, New York
  • Tire Replacement
  • 2
  • 2
  • 37
  • REVIEW RATING 4/5

after making me wait hours without telling me they had to wait for 2 of 4 tires to be delivered, noticed on my bill "customer requests brakes/shocks checked" which is FALSE. never asked for such services. Read more

Was this review helpful? 0 1

I've been sitting here for 2 hrs waiting for a simple inspection people that have come in after me are getting taken care of before me simply because they are spending more money Add comment

  • Dec 01, 2014
  • Equipment
  • Troy, New York
  • Tires
  • 60
  • REVIEW RATING 4/5

This place is a joke! I bought 600$ worth of tire's. They made a mistake and didn't change the head's on the machine, and therefore scratched a few of my rim's. First off, they of course didn't want to mention it to me. There was no way they didn't see them, because they are very obvious and would have been very hard to miss when putting the tire's back on. They told me they'd fix them. I told... Read more

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  • Nov 26, 2014
  • Service Centers and Customer Services
  • Norwich, New York
  • Winter Tires
  • 1
  • 1
  • 51
  • REVIEW RATING 4/5

Called about getting Winter tires put on my car on Friday. Was told the tires would be in Monday. Monday told Tuesday, Tuesday told Wednesday, but couldn't put them on till after thanksgiving, told them to take a flying ***, I would go somewhere else! What a bunch of scumbags, now there is winter storm and these losers dont have to worry about it because they have tires for their cars. I have to... Read more

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